TERMS AND CONDITIONS

Introduction

These Terms and Conditions govern your use of the ZARVA website and the purchase of products from our store. By accessing or using our website, you agree to follow all terms outlined below. If you do not agree, please refrain from using our services.

Use of Our Website

You must use our website for lawful purposes only. You agree not to engage in any activity that may harm, disrupt, or interfere with the website’s functionality, security, or other users’ experience.

Product Information

We aim to provide accurate descriptions and images of all products. However, slight variations in color, appearance, or texture may occur due to lighting, screen settings, or manufacturing differences. ZARVA is not responsible for minor product variations.

Pricing and Payments

All prices are listed in PKR.
We reserve the right to update prices at any time without prior notice.
Orders are only processed after successful payment confirmation through the available payment methods.

Order Acceptance

Placing an order on our website does not guarantee acceptance.
We may refuse or cancel an order if:

  • The item is out of stock

  • There is an error in pricing or product information

  • Fraudulent or suspicious activity is detected

If an order is canceled after payment, the customer will be contacted to arrange a resolution.

Shipping & Delivery

We deliver across Pakistan within 3 to 5 working days.
Delays may occur due to courier issues, weather conditions, public holidays, or unexpected events.
Shipping details are available on our Shipping page.

Returns & Exchanges

Returns are accepted under specific conditions, which are detailed on our Returns Policy page.
Items that are used, damaged, or missing components may not qualify for a return.

Limitation of Liability

ZARVA is not responsible for:

  • Delays caused by courier companies

  • Loss or damage once the package has been handed over to the courier

  • Issues resulting from misuse or mishandling of products

Our liability is limited to the value of the order placed.

Intellectual Property

All content on the ZARVA website—including images, logos, text, graphics, and product designs—is the intellectual property of ZARVA. Unauthorized use, reproduction, or copying is strictly prohibited.

Third-Party Services

Our website may use third-party tools or services (such as payment gateways or analytics providers). These services have their own terms and policies, and we are not responsible for their actions or practices.

Changes to These Terms

We may update or modify these Terms and Conditions at any time. The latest version will always be available on this page. Continued use of our website implies acceptance of any changes.

Contact Us

If you have questions about these terms or need assistance, you can contact us anytime by clicking the WhatsApp icon on our website or by visiting our Contact Us page.